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Ordering/Return Policy

We hope you'll love your custom order from A Giftful Heart!

Please visit our "Happy Clients" section 
for recent customer comments regarding our magnets!

Prior to ordering, please review our Ordering Policy for ordering guidelines.  

If there is a need for a return/credit, please note our Return Policy for Custom Magnets:

Due to the custom nature of the magnets, we want to make sure you're happy with what you receive.  To help ensure this:

• An email proof is included with each order, for your approval prior to printing. Your magnets will not be printed until we have your approval in writing.
  
  
• Pre-printed physical sample of one magnet (design/color based on availability) are complimentary.  Please feel free to request a sample prior to ordering!
  
  
• Personalized samples are available as test prints and are $8 each (in addition to any proof fee, if applicable). Order $8 Personalized Test Print. Must be ordered with or after a magnet proof is ordered.

Proof Accuracy is Client Responsibility.  Please check your proof carefully! Once you approve your proof, your magnet or card will not be reviewed again by the designer.  It is your responsibility to proofread the proof(s) you receive for accuracy of all design/colors and wording, including dates, calendars and circled calendar dates!  If you approve a proof for printing, and then find there is an error after your magnets or cards have been printed, we will revise the magnet or card, send you another proof for approval, and reprint them for you at a discounted price. 

Revisions, Changes, Requests for Delivery Dates must be in writing:
All revision requests must be in writing. Any changes to your original order, such as quantities, requested production time, additional items, etc., must be in writing. These revision and change requests must be from the email address used in your order, and include your Order # in the subject line.

Once we receive the notice in writing of changes or requests to your order, you will receive a confirmation email confirming the changes. If you do not receive a confirmation email, your changes have not taken effect. If you do not receive a confirmation email, you must contact our office to ensure that we have received your changes in writing, and so that we can follow-up with the confirmation email.

Color and Lightness/Darkness.  Actual printed magnet and card/lettering colors may vary from your computer monitor and/or a copy you print at home. Due to the wide variety of viewings creens, such as monitors, laptop screens, tablets, cell phones, etc., and the fact that we cannot control how the colors or lightness/darkness of items display on your particular viewing screen(s), or the type of printer, ink, paper or print settings you may use to compare the proof and physical items, we cannot offer refunds or reprints at no charge for an issue of color or lightness/darkness. If you'd like to be certain of the color of the magnets, please request a physical sample prior to having your order printed - stock samples are free, personalized test prints are $8.

RETURN POLICY:

Your satisfaction is important to us. If there are any concerns with your printed order, please email customer service so that we may assist you. If there are any issues with the printing, the magnets or cards will need to be returned for an exchange.

Please inspect your package upon arrival. If there are any physical defects or damage to any of your magnets or cards, we will replace them at no charge. You must notify us within one (1) week from your date of delivery. If there is a shortage to your magnets, cards or envelopes, you must notify us within one (1) week from your date of delivery.

CANCELLATION POLICY:
There is no fee for one proof of a design/colors as shown on our website and a revised proof to that design as noted in the Ordering Policy .** After receiving your proof, you may cancel at that time and receive a full credit to your account. (Some exceptions apply and do require a fee. Exceptions are posted below, as well as in the Ordering Policy under "Additional Proofs.")

**Exceptions: Custom Photo Magnets (Full-Photo Magnets), Attach-Card & Insert-Card, Return Address Set-Up; Multiple Revisions, Test Prints, Fee-Based Photo Editing & Express Service.
For these items, you must pay for all work completed (whether or not you have received the proof yet). The fees are as follows: Custom Photo/Full Photo: $25; 3rd Proof due to revisions*: $15; Attach-Cards (non-custom) - $10; Custom Attach-Cards - $15; Insert Cards - $25; Return Address Proof Set-Up - $12; Return & Guest List Proof Set-Up - $18; Magnet Test Prints - $8 each. Photo editing and express service fees are non-refundable. If you have not approved the magnet or card for production, you will receive a credit for the remaining balance.

*CANCELLATION AFTER PROOF APPROVAL: If you have approved your proof, and the magnets have gone into production, there is no refund available.

*REVISIONS: Please note that most orders are approved on the 1st or 2nd proof. Cancellation fees due to multiple revisions are extremely rare as you should have a very good idea of whether or not you wish to proceed upon viewing your first proof.

Envelope Returns:  If you'd like to return the envelopes for any reason, please send us an email and let us know you'd like to return them.  Please return them to the address below.  When received, we will credit your account for the envelopes you return.  

For any returns or requests for reprints - please email customer service with your issue.  

Address for returns:

A Giftful Heart
2629 Foothill Blvd.
#335
La Crescenta CA  91214